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You can contact us directly via chat (find the chat icon on the right side). We will reply as soon as possible. Alternatively, you can contact us by email: partner@Transferhood.com
You can return a service without incurring a penalty up to 72 hours prior to the withdrawal date.The system does not take into account the reason behind removals within this 72-hour timing, and a penalty will have to be applied.Once the ride will be assigned to another Partner, the system will toggle out the penalty applied. For this reason, we strongly suggest that you check all ride details and verify your availability before accepting any rides.
Go to the SERVICE AREA section, in the menu on the left of the screen. Add all nearby Airports, Train Stations, and Ports to your Operational Headquarter (Garage).The system will send you all the trips to and from the chosen areas.All irrelevant Serviced Areas will be removed from the system.If you want to add the Served Areas after activation, please contact our assistance center.
The customerʼs telephone number is noted in each booking. Please contact the customer directly if you cannot find him or the waiting period has expired. Furthermore, contact Transferhood assistance immediately if the customer is unavailable. The Transferhood team will try to contact the customer through other channels (e.g. email).If even the Transferhood team is unable to contact the customer, please proceed with the No Show. For the No Show rules please consult the appropriate article: IMPORTANT - What to do in the event of a No-Show For further information please contact Transferhood support.
In all cases of supervening impossibility to carry out a service, please contact Transferhood assistance promptly. In the situation where this impossibility arises in the 60 minutes before the ride and, as agreed with the assistance, a reassignment is no longer feasible, inform the customer directly that you cannot carry out the service and that the Transferhood team will contact them (through one of the main communication channels) to communicate the resolution.
We issue payments in every two weeks the next month. All services performed in the previous month will be paid for.
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