It’s simple:

• Access Your Partner Dashboard: After registering on Transferhood.com, log in to your partner dashboard.
• Upload Required Documents: Upload your passenger transportation license, details about your available vehicles, information on your drivers, and the areas you serve.

These steps are crucial for activating your account.
For any additional questions or assistance, please contact Transferhood support.

You can reach us directly via chat by clicking the chat icon on the right side of the screen. We’ll respond as soon as possible. Alternatively, you can email us at partner@Transferhood.com.

To ensure that you can accept a reservation, your vehicle must match the customer's booking requirements. Here’s how to assign vehicles based on the booking class:

• Economy Class: Vehicles: Economy, Standard, First Class, Van Standard, Van First Class, and minibuses.
• Standard Class (Sedan): Vehicles: Standard, First Class, Van First Class.
• Van Standard: Vehicles: Van Standard, and minibuses.
• First Class: Vehicles: First Class.
• Van First Class: Vehicles: Van / SUV First Class.
• Minibus: Vehicles: Minibus. If a minibus is not available, you can use two or more Standard Vans / SUVs as an alternative.

Add Locations: Add all relevant Airports, Train Stations, and Ports near your Operational Headquarters (Garage).
Automatic Updates: The system will automatically send you bookings to and from these designated areas.

Register External Collaborators: To use external collaborators, register them as Drivers on the platform.
Add Vehicle Details: Include their vehicle information and attach all relevant documentation (e.g., vehicle documents).
Responsibility: As the account holder, you will be responsible for the actions of the external collaborators, including any failures or negligence.
Licensing Requirements: Ensure that external collaborators are licensed professionals in the private transportation field.
For more information or support, please contact Transferhood support.

Assign a Driver: Specify the selected driver for the ride in your profile. This needs to be done at least 12 hours before the scheduled pick-up time.
Driver Details Notification: The client will receive the driver’s contact details 8 hours before the pick-up.
Ensuring these steps are completed on time helps maintain smooth communication and service quality.

Airport, Port, or Train Station Pick-Ups: Complimentary waiting time is 1 hour after the specified pick-up time. This time starts from the pick-up time confirmed by the customer, not the flight or arrival time.
Other Pick-Ups: Complimentary waiting time is 15 minutes. For hourly rides, the driver will wait for the entire duration of the requested service.
For additional information, please contact Transferhood support.

Customers can cancel their trip free of charge up to 24 hours before the scheduled pick-up time. Cancellations made within the 24-hour window will incur the full charge.

Yes, 8 hours before the scheduled pick-up time, the customer will receive the driver’s contact details. This allows the customer to reach out to the driver in case of any delays. Therefore, it is crucial to ensure that the driver's details (name and phone number) are always up to date.

If a customer requests extra services not included in the initial ride price, such as additional stops or changes to the pick-up or drop-off points, please inform the Transferhood Team.
Any extra charges must be paid by the customer directly to the driver on-site, either in cash or through a card reader. For other payment methods, please notify the Transferhood Team in advance. You are also required to issue a receipt for any additional fees collected on-site.
Please note that the ride price covers tolls, airport parking, port and railway station fees, as well as Meet & Greet, Porter Service, and Door-to-Door service. Transferhood is not responsible for any additional charges that are not paid by the customer. Make sure to confirm any extra charges with Transferhood before requesting them from the customer.

To obtain additional details about a reservation, follow these steps:

• Access the Messaging Feature: In the booking form, click on the "SEND A MESSAGE TO THE PASSENGER" button located at the top.
• Send Your Message: This will open a messaging interface where you can send a message to the customer. Please note that this is not a real-time chat; send one complete message at a time.
• Types of Information You Can Request: You can use this feature to share your contact details, request specific information such as flight numbers, the ages of children (for appropriate child seats), or provide directions to the meeting point at the airport.
• Notifications: When you send a message, the passenger will receive an email notification. If the passenger replies, you will also be notified.
• Message Monitoring: Messages are monitored, so please use this feature responsibly.

For further assistance, contact the Transferhood support team.

If you're unable to fulfill a scheduled ride, promptly notify Transferhood assistance. If this issue arises within 60 minutes of the ride and a reassignment is not possible, inform the customer directly that you cannot carry out the service. Let them know that Transferhood will reach out to them through the main communication channels to resolve the situation.

With Hourly Service, the vehicle and driver are available to the customer for the entire duration of the booking, including any stops requested. The service starts precisely at the pick-up time specified by the customer and covers up to 12 miles per hour (20 km per hour). If the customer needs additional hours or mileage, these should be communicated to the Transferhood Team for a cost assessment. For more details, please contact Transferhood support.

You can cancel a service without incurring a penalty up to 72 hours before the scheduled pick-up time. Cancellations made within this 72-hour window are subject to a penalty, regardless of the reason. However, if the ride is reassigned to another Partner, the penalty will be removed.
To avoid penalties, we strongly recommend reviewing all ride details and confirming your availability before accepting any bookings.

In the event that a passenger does not show up or rejects the service without a valid reason, follow this mandatory procedure to document the situation and protect yourself from potential issues:

• Contact the Passenger: First, attempt to reach the passenger by phone to inquire about their whereabouts.
• Send a Message via Portal: Use the 'MESSAGES' function on the portal to send a message to the passenger. This provides a record of your attempt to contact them, stating that the driver is waiting and requesting their current location.
• Notify of Waiting Time End: Send another message via the 'MESSAGES' function to inform the passenger that the complimentary waiting time has ended and that the driver is leaving the pick-up location.
• Collect Evidence: Gather all necessary evidence for the no-show report. This should include:
  • A photo of the welcome sign with the passenger’s name (ideally with the arrivals board and flight details visible if at the airport).
  • GPS data from the vehicle assigned to the reservation.
  • A selfie of the driver with the welcome sign, preferably at the correct gate/terminal or, if not at the airport, with the house number visible at the pick-up address.
• Submit Evidence: Send collected evidence to partner@transferhood.com including the booking reference number.

Make sure to have made every effort to contact the passenger before following these steps. Incomplete or irrelevant data might lead to the cancellation of the reservation and a refund to the customer.

If passengers arrive with animals that were not mentioned in their booking, you may need to address potential additional costs. These costs or surcharges are at your discretion.
Regarding Service Animals: Local laws typically require carriers to allow service animals to accompany passengers with disabilities. Here’s what you need to know:

• Service Animal Accommodation: Service animals must be permitted to sit with the passenger in their seat, provided they do not obstruct aisles or other areas. They should sit at the passenger's feet or, if small, on the passenger’s lap if safely possible.
• How to Identify a Service Animal: To determine if an animal is a legitimate service animal, you may ask the following questions:
  • Is the dog a service animal required because of a disability?
  • What specific work or task has the dog been trained to perform?

You cannot:

• Ask about the nature or extent of the passenger’s disability.
• Require proof of certification, training, or licensing of the service animal.
• Demand that the animal wears an identifying vest or tag.
• Ask the animal to demonstrate its task or work capabilities.

For any additional charges or to clarify the situation, please contact Transferhood before discussing any surcharges with the customer.

If you are unable to locate the customer, start by calling the telephone number provided in the booking. If you still can't find them or the waiting period has ended, reach out to Transferhood assistance immediately.
The Transferhood team will attempt to contact the customer through other channels, such as email. If they are also unable to reach the customer, you should proceed with the No-Show procedure.
For detailed instructions on handling a No-Show, please refer to the relevant guidelines: What should I do if a passenger is a no-show?
For additional assistance, please contact Transferhood support.

Payments will be done on 1st and 15th of each month.